APPOINTMENTS

We run an appointment system for the convenience of our patients. Appointments may be made either in person or by telephoning the surgery. Urgent problems should be stressed so that they may be dealt with as quickly as possible.

Appointments are normally made at 10-minute intervals. If you feel you need a longer consultation (e.g. Complicated or multiple problems, skin lesion excisions, ECG’s, pap smear test, insurance examinations etc.) please notify the receptionist when making your appointment.

We apologize for delays if they occur. Some consultations are longer than expected and we do accommodate urgent cases when necessary.

We welcome walk-in patients without appointments, but you may have to wait as emergency and booked patients have priority.

HOME VISITS

The Doctors do regular home visits to frail elderly patients upon request. Home visits are also available to acutely ill patients who are unable to attend the surgery. Please telephone as early as possible so that priorities may be established. This service is only for the patients that attend our surgery or for afterhours service.

REFERRALS FOR SPECIALIST

These are made when medically indicated for appropriate opinions or treatment. However, by Commonwealth law, they should not be backdated, so please ensure you have a valid referral BEFORE your specialist appointment.

REMINDER SYSTEM

Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system, please let us know at reception. When you attend our surgery and a requested test is ordered by your Dr, depending on the test requested, results are usually due back within 3-5 working days. Please contact our surgery to discuss your results. In the instance, if your test comes back with an abnormality, our staff will contact you. If you cannot be reached, a letter will be sent out.

CHILDREN

A small play area is available for children. Parents are requested to supervise their children to avoid disturbing sick patients.

FACILITIES FOR PEOPLE WITH DISABILITY

This practice is wheelchair accessible.

X-RAYS

Please notify reception of X-Ray requests so that a return appointment may be made (if appropriate) to discuss the results with your doctor.

TELEPHONE TO YOUR DOCTOR

Doctors accept phone calls about yourself and your family’s health. However, they are not always available and may need to call you back at a more convenient time.

NATIONAL CERVICAL SCREENING

All pap smear results are automatically placed in the National Pap Smear Reminder Register. All results remain confidential. If you do not want to be on this Register, please notify us.

EAR MICROSUCTION

Do you have ear discomfort or hearing loss?

Maybe you need to have your ear canals cleaned using a technique known as ear microsuction.

Ear wax is a natural protection, Lubrication and defence against foreign bodies. Difficulties can arise if the normal and natural migration of the wax out of the ear canal is impeded (by hearing aids) or slowed (ageing). Sometimes when wax builds up it can form a plug, which can cause hearing loss and/or discomfort.

What is Ear Microsuction?

Ear canals can be cleaned using a technique known as ear microsuction. With the aid of a microscope and a very fine suction device an experienced general practitioner will gently and safely remove any wax or debris blocking the ear canal. This procedure is a very well tolerated by the majority of people, gives you fast results and is more effective than the traditional wax removal methods.

The procedure takes between 15 minutes and half an hour, depending on whether both ears are being treated.

CONFIDENTIALITY

All patient consultations and medical records are kept strictly confidential. It is the policy of this practice to always maintain security of personal health information and to ensure that this information is only available to authorized members of staff. A release form is to be signed by the patient requesting the information.

RESULTS/RECALLS

It is in our Practice Policy and Procedure that patients make appointments to see doctor for their results. Results are not to be given over the phone.

PATIENT FEEDBACK

If you are unhappy with the service provided by the practice, please feel free to talk to our practice manager or send an email to Dipika@allcaremed.com.au

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