Practice Communication Policy
Patients of our practice are able to access a member of our medical or
clinical team by telephone to discuss their clinical care. When
telephone communication is received, the urgency and nature of the call
is gathered to determine if the call will be transferred immediately or
if a message will be taken for the call to be returned. In non-urgent
situations, patient calls should not interrupt consultations with other
patients. Our practice team members are aware of each practitioner’s
policy on accepting and returning telephone calls.
Patient messages taken for follow-up by a general practitioner or other
practice team member are documented for their attention and action or,
in their absence, for the designated person who is responsible for that
absent team members’ workload. This is done electronically by Best
Practice software and manually using Medi-Messages for GP.
Our practice is mindful that even if patients have provided electronic
contact details, they may not be proficient in communicating via
electronic means and patient consent needs to be obtained before
engaging in electronic communication. Electronic communication includes
email, facsimile and Short Message Service (SMS).
Communication with patients via electronic means is conducted with
appropriate regard to privacy
We open 7 days
all public holidays