We run an appointment system for the convenience of our patients. Appointments may be made either in person or by telephoning the surgery. Urgent problems should be stressed so that they may be dealt with as quickly as possible.
Appointments are normally made at 10 minute intervals. If you feel you need a longer consultation (e.g. Complicated or multiple problems, skin lesion excisions, ECG’s, pap smear test, insurance examinations etc.) please notify the receptionist when making your appointment.
We apologize for delays if they occur. Some consultations are longer than expected and we do accommodate urgent cases when necessary.
We welcome walk-in patients without appointments but you may have to wait as emergency and booked patients have priority.
The Doctors do regular home visits to frail elderly patients upon request. Home visits are also available to acutely ill patients who are unable to attend the surgery. Please telephone as early as possible so that priorities may be established. This service is only for the patients that attend our surgery or for after hours service.
REFERRALS FOR SPECIALIST
These are made when medically indicated for appropriate opinions or treatment. However, by Commonwealth law, they should not be backdated, so please ensure you have a valid referral BEFORE your specialist appointment.
Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let us know at reception. When you attend our surgery and a requested test is ordered by your Dr, depending on the test requested, results are usually due back within 3-5 working days. Please contact our surgery to discuss your results. In the instance, if your test comes back with an abnormality, our staff will contact you. If you cannot be reached, a letter will be sent out.
A small play area is available for children. Parents are requested to supervise their children to avoid disturbing sick patients.
FACILITIES FOR PEOPLE WITH DISABILITY
This practice is wheelchair accessible.
Please notify reception of X-Ray requests so that a return appointment may be made (if appropriate) to discuss the results with your doctor.
TELEPHONE YOUR DOCTOR
Doctors accept phone calls about yourself and your family’s health. However, they are not always available and may need to call you back at a more convenient time.
NATIONAL PAP SMEAR
All pap smear results are automatically placed in the National Pap Smear Reminder Register. All results remain confidential. If you do not want to be on this Register please notify us.
All patient consultations and medical records are kept strictly confidential. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. A release form is to be signed by the patient requesting the information.
It is in our Practice Policy and Procedure that patients make appointments to see doctor for their results. Results are not to be given over the phone.
If you are unhappy with the service provided by this practice, please feel free to talk to a Doctor or receptionist about your problem. Unresolved complaints may be referred to the:
Health Quality and Complaints Commission
GPO Box 3089
Brisbane Qld 4000
Telephone: 1800 077 308 (toll free) or 07 3234 0272
INALA: For any after hours home visits, after hours service can be contacted on: 1300 466 337.
KINGSTON: After Hours Services – National Home Doctors Services Ph: 13 74 25
For urgent matters after hours, the nearest Emergency Department is located at the Logan Hospital on Crn Armstrong Rd & Loganlea Rd, Meadowbrook. They can be contacted on (07) 3299 8899 for more information.
For medical emergencies, you can call the ambulance (000) to take you to the nearest hospital.
7 days for patients with a current Medicare card + DVA Card.
For drivers licence, work related medical, etc, please discuss with our receptionists first.
Weekdays and Saturday before 1pm – $50
After hours – $70
Home visits – $200
Dr Mathur – bulk billing
Dietician (Madelin Barratta) and Ex Physiologist (Dan Jeffs):
First consult – $78
Review – $68
DVA gold card with D904 referral – no charge
RANGE OF SERVICES
- General Medicine
- Minor Surgery
- Suturing Lacerations
- Flu Vaccines
- Travel Medicine
- Mental Health Management
- Skin Checks
- Cardiovascular Risk Assessment
- Diabetes Control
- Simple Fracture Setting
- Development Assessment
- Sports Injuries
- Women’s Health
- Family Planning
- Antenatal & Postnatal Care
- Sexual Health
- Smoking Cessation
- Asthma Care
- Gynaecological Disorders
- Menopause Management
- Child Health
- Weight Loss Advice